UrbanXConnect - Notice history

Experiencing degraded performance

 
Gauteng
KwaZulu-Natal
Western Cape
Eastern Cape
North West
Free State
Mpumalanga
Openserve
Vumatel
MetroFibre
Frogfoot
LinkLayer
Zoom
Unifybr
KwaZulu Natal
WECOM
Octotel

Notice history

Oct 2025

Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

Link Layer - Outage - Verulam
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Sep 2025

Intermittent Connection
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Linklayer Outage - Tongaat
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Openserve Outage - Kwa-Zulu Natal
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are aware of an Openserve outage affecting services in this region. Engineers are currently investigating.

Aug 2025

Link Layer Scheduled Maintenance - Salt Rock
  • Completed
    August 29, 2025 at 4:30 PM
    Completed
    August 29, 2025 at 4:30 PM
    Maintenance has completed successfully
  • In progress
    August 29, 2025 at 2:30 PM
    In progress
    August 29, 2025 at 2:30 PM
    Maintenance is now in progress
  • Planned
    August 29, 2025 at 2:30 PM
    Planned
    August 29, 2025 at 2:30 PM
    We are planning for a scheduled maintenance during that time.
Link Layer Scheduled Maintenance - Nagina
  • Completed
    August 29, 2025 at 11:00 AM
    Completed
    August 29, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    August 29, 2025 at 9:00 AM
    In progress
    August 29, 2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 29, 2025 at 9:00 AM
    Planned
    August 29, 2025 at 9:00 AM
    We are planning for a scheduled maintenance during that time.
Frog Foot Outage - Amanzimtoti
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Link Layer Outage - Verulam
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Link Layer Partial Outage - Ilala Ridge/ Mount Edgecombe/ The Millennial
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Aug 2025 to Oct 2025

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