Abnormal Latency - Europe West/UK - Incident details - UrbanXConnect

Resolved

Major outage

Started 3 months agoApril 30, 2026Lasted about 3 hoursApril 30, 202611:56 AM2:34 PMUTC

Updates

Resolved
April 30, 2026 at 2:34 PMUTC
Resolved
April 30, 2026 at 2:34 PMUTC
The fault has been resolved. Should you still be experiencing issues, please contact our support team.
Investigating
April 30, 2026 at 11:56 AMUTC
Investigating
April 30, 2026 at 11:56 AMUTC
We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

UrbanXConnect - Abnormal Latency - Europe West/UK – Incident details