UrbanXConnect - Notice history

Experiencing degraded performance

 
Gauteng
KwaZulu-Natal
Western Cape
Eastern Cape
North West
Free State
Mpumalanga
Openserve
Vumatel
MetroFibre
Frogfoot
LinkLayer
Zoom
Unifybr
KwaZulu Natal
WECOM
Octotel

Notice history

Jan 2026

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Linklayer Outage - North and South Beach
  • Investigating
    Investigating
    We are currently investigating this incident.
UrbanX Connect - Intermittent Connectivity
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Monitoring
    Monitoring

    The fault has been resolved. Please monitor services and let us know if you have any issues

  • Investigating
    Investigating

    Please note we are aware of the intermittent network connectivity problem being experienced by some customers. Our engineers are working on the issue

Link Layer - Major Outage - Crestholme/New Germany/Pinetown/Waterfall/Greenhaven
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Dec 2025

Linklayer - Major Outage - North Beach/South Beach
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Link Layer - Planned Maintenance - Salt Rock
  • Completed
    December 23, 2025 at 2:00 AM
    Completed
    December 23, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    December 22, 2025 at 8:00 PM
    In progress
    December 22, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    December 22, 2025 at 8:00 PM
    Planned
    December 22, 2025 at 8:00 PM
    We are planning for a scheduled maintenance during that time.
Linklayer - Outage - North Beach/South Beach
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating
    We are currently investigating this incident.
Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Nov 2025

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

LinkLayer Outage - Tongaat
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Link Layer - Partial Outage - Verulam
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Emergency Planned Maintenance - Johannesburg Region
  • Completed
    November 27, 2025 at 2:30 AM
    Completed
    November 27, 2025 at 2:30 AM
    Maintenance has completed successfully
  • In progress
    November 27, 2025 at 2:00 AM
    In progress
    November 27, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    November 27, 2025 at 2:00 AM
    Planned
    November 27, 2025 at 2:00 AM
    We are planning for a scheduled maintenance during that time.
Link Layer - Partial Outage - Ilala Ridge/The Millennial
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Nov 2025 to Jan 2026

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