UrbanXConnect - Notice history

Experiencing degraded performance

 
Gauteng
KwaZulu-Natal
Western Cape
Eastern Cape
North West
Free State
Mpumalanga
Openserve
Vumatel
MetroFibre
Frogfoot
LinkLayer
Zoom
Unifybr
KwaZulu Natal
WECOM
Octotel

Notice history

Jul 2025

Link Layer Outage - The Millennial
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Link Layer Tongaat - Outage
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Linklayer Outage - Maidstone
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jun 2025

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Linklayer Maintenance - North and South Beach
  • Completed
    June 20, 2025 at 9:00 AM
    Completed
    June 20, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    June 20, 2025 at 5:00 AM
    In progress
    June 20, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    June 20, 2025 at 5:00 AM
    Planned
    June 20, 2025 at 5:00 AM

    Kindly note that customers in North and South Beach will experience connectivity issues, Linklayer team will be conducting maintenance to the fibre feeeding these areas, The work will commence from 20th June 2025 7am to 11am.

    Scope Of Work:
    Supply and preparation of 144 joint.
    Removal of old manhole and installation of new manhole.
    Supply and installation of 12/10mm duct.
    Splicing.
    Cables Affected:
    144F
    Splices Required:
    144

    Splicing begins at +/-8am and the team expects to have complete restoration by +/-10am

    Estimated restoration time: +/- 4 Hours

Abnormal Latency - South America
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and South America, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - South America
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and South America, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

May 2025

Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

Scheduled Maintenance - Link Layer - Greenhaven
  • Completed
    May 30, 2025 at 2:00 PM
    Completed
    May 30, 2025 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    May 30, 2025 at 11:00 AM
    In progress
    May 30, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    May 30, 2025 at 11:00 AM
    Planned
    May 30, 2025 at 11:00 AM

    Dear valued business partner,

    Kindly note that clients in the following areas will experience connectivity issues:

    • Umdoni Road

    • The Wolds

    • New Germany

    Our team will be conducting maintenance to the fibre feeding the above areas. The work will commence at 13:00 30/05/2025 and be completed by 16:00 30/05/2025.

Abnormal Latency - South America
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and South America, causing degraded performance. Engineers are currently investigating.

Linklayer Outage - Tongaat
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Linklayer Outage - Pinetown / Nagina / Regency Park
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

May 2025 to Jul 2025

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