UrbanXConnect - Notice history

KwaZulu-Natal experiencing major outage

 
Gauteng
KwaZulu-Natal
Western Cape
Eastern Cape
North West
Free State
Mpumalanga
Openserve
Vumatel
MetroFibre
Frogfoot
LinkLayer
Zoom
Unifybr
KwaZulu Natal
WECOM
Octotel

Notice history

Mar 2026

Metro Fibre - Planned Maintenance - Bluff, Durban South
Scheduled for March 24, 2026 at 6:00 AM – 2:00 PM about 8 hours
  • Planned
    March 24, 2026 at 6:00 AM
    Planned
    March 24, 2026 at 6:00 AM
    We are planning for a scheduled maintenance during that time.
Metro Fibre - Planned Maintenance - Kyalami
Scheduled for March 23, 2026 at 6:00 AM – 3:00 PM about 9 hours
  • Planned
    March 23, 2026 at 6:00 AM
    Planned
    March 23, 2026 at 6:00 AM
    We are planning for a scheduled maintenance during that time.
Linklayer - King Shaka Estate - Outage
  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

Link Layer - Major Outage - Camperdown & PMB
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Feb 2026

Link Layer - Outage - Verulam
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of an outage affecting services in this region. Engineers are currently investigating.

Unifybr - Planned Maintenance - Brookfield, JHB
  • Completed
    February 25, 2026 at 10:00 AM
    Completed
    February 25, 2026 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 5:00 AM
    In progress
    February 25, 2026 at 5:00 AM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 5:00 AM
    Planned
    February 25, 2026 at 5:00 AM
    We are planning for a scheduled maintenance during that time.
Abnormal Latency - Middle East
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and the Middle East, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Update
    Update

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Cape Town - Emergency Maintenance
  • Planned
    February 22, 2026 at 8:00 AM
    Planned
    February 22, 2026 at 8:00 AM

    FTTH services will be disrupted at 21/02/2026 from 10:00 - 10:30AM, due to emergency maintenance taking place.

  • Completed
    February 21, 2026 at 8:43 AM
    Completed
    February 21, 2026 at 8:43 AM

    Maintenance has completed successfully. Please contact support@urbanxconnect.co.za or 0870 775 000 if you are having issues.

Jan 2026

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Unifybr - Planned Maintenance - Western Cape Region
  • Completed
    January 30, 2026 at 4:00 AM
    Completed
    January 30, 2026 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    January 30, 2026 at 2:00 AM
    In progress
    January 30, 2026 at 2:00 AM
    Maintenance is now in progress
  • Planned
    January 30, 2026 at 2:00 AM
    Planned
    January 30, 2026 at 2:00 AM
    We are planning for a scheduled maintenance during that time.
Link Layer - Planned Maintenance - Nagina
  • Completed
    January 28, 2026 at 2:00 PM
    Completed
    January 28, 2026 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    January 28, 2026 at 8:00 AM
    In progress
    January 28, 2026 at 8:00 AM
    Maintenance is now in progress
  • Planned
    January 28, 2026 at 8:00 AM
    Planned
    January 28, 2026 at 8:00 AM
    We are planning for a scheduled maintenance during that time.
Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Abnormal Latency - Europe West/UK
  • Resolved
    Resolved

    The fault has been resolved. Should you still be experiencing issues, please contact our support team.

  • Investigating
    Investigating

    We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

Jan 2026 to Mar 2026

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