Abnormal Latency - Europe West/UK - Incident details - UrbanXConnect

Resolved

Major outage

Started 10 months agoSeptember 30, 2025Lasted about 1 hourSeptember 30, 202510:3611:36 AMUTC

Updates

Resolved
September 30, 2025 at 11:36 AMUTC
Resolved
September 30, 2025 at 11:36 AMUTC
The fault has been resolved. Should you still be experiencing issues, please contact our support team.
Investigating
September 30, 2025 at 10:36 AMUTC
Investigating
September 30, 2025 at 10:36 AMUTC
We are aware of the abnormally high latency issues affecting some services between South Africa and Europe West/UK, causing degraded performance. Engineers are currently investigating.

UrbanXConnect - Abnormal Latency - Europe West/UK – Incident details